• "I recommend Adirondack to all my friends. Your company is very efficient and the customer service people are wonderful!"

    ROBERT & LISA P., CENTEREACH, NY
  • "To tell the truth, I was astounded by the service provided by the company and the claims adjuster. Everyone was polite, helpful and amazingly responsive."

    MARTIN S., NEW YORK, NY
  • "Everyone I dealt with was kind, efficient and sympathetic. It made a not so great situation not so bad, thank you."

    NANCY F., ORIENT, NY
  • "Completely satisfied from beginning to end. We're most pleased. Thank you."

    LORRAINE D., CALVERTON, NY
  • "I was very pleased on how fast everything was taken care of. I've ALWAYS been pleased, and plan on staying with this insurance company forever. THANKS SO MUCH AGAIN."

    HOPE P., JAMESTOWN, NY
  • "You have a wonderful insurance company."

    ALFRED A., EAST ROCHESTER, NY

Claims Service

High-Quality Claims Service. You can report a claim via any of the following methods:

  • Call our 24-hour claims service center at 877-248-0555
  • Contact your Mountain Valley Indemnity Company agent

After receiving a report, our experienced and dedicated staff will make every effort to contact you promptly and investigate your claim thoroughly and in a timely manner.

Our claims service center can assist you with the following:

  • Questions about an existing claim
  • Reporting a suspicious claim
  • Identity theft resolution

It is helpful to consider the following during the adjustment process:

-Take pictures or video of the damage. If you can't take a photo or video, make a detailed list.
-Take necessary steps to protect your belongings from further damage and save receipts from any temporary repairs you make prior to the inspection of your home.
-If you need to relocate, keep receipts of expenses incurred as a result.
-Keep any items that might help determine what caused damage to your home.

Finally, remember that your policy may provide for legal representation if someone sues you because of an accident at your home. Your Mountain Valley Indemnity Company agent can provide the details.