Contact Us

Claims
Claims Reporting Phone
877-248-0555
Fax
877-849-9022
Mailing Address
Mountain Valley Indemnity Company
P.O. Box 1623
Winston-Salem, NC 27102


Direct Bill Customer Service Center Section
Premium Payments Address
Mountain Valley Indemnity Company
PO BOX 94572
CLEVELAND OH 44101-4572

(Please include policy number on all checks).
Overnight Premium Payments Address
Mountain Valley Indemnity Company
PO BOX 94572
CLEVELAND OH 44101-4572

(Please include policy number on all checks).
Direct Bill Customer Service Center
888-980-7647
Policyholders may call from 8 a.m. to 9 p.m. (EST), Monday - Friday.

(Policyholders will need the policy number and their zip code printed on their billing statement).
Fax
877-849-9022
Web Access
http://www.mvic-aie.com

(Policyholders must register online using the information printed on their billing statement).


Underwriting and Processing
Address
Mountain Valley Indemnity Company
P.O. Box 5155
Buffalo, NY 14240-5155
Phone
888-980-7647
Fax
877-849-9022
Hours
The Underwriting, Processing & Customer Service Center is available Monday through Friday 8 a.m. - 5 p.m. (EST) to handle an array of services including underwriting referrals, processing assistance with policy changes, registration and login assistance for http://www.mvic-aie.com and much more!


Agency Licensing Services


E-mail


Technical Assistance


Phone
888-980-7647